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After-sales form

As you know, we do our best to create and sell products that last over time. However, as in any company, mistakes and defects can occur... This is why we try to repair all MeroMero products, whether they are still under warranty or not, almost new or already have been in use for a while.

As part of the legal guarantee of conformity, the final customer has two years to request the repair, the replacement or the refund of defective products. However, with the feedback over several years and the low rate of returns, we decided to extend the MeroMero warranty to 10 years. We are talking about a manufacturing defect, an imperfection or abnormal wear of a product. We do not guarantee poor maintenance of the bags, stains, broken zips (if you force them too much!), tired velcro, torn straps (because you forget to store the straps of the Mini-Squamish/Annecy...) or holes caused by too greedy rabbits (yes, yes, it happened!). In these cases we can still repair your MeroMero item, but for a fee, which we can partially finance (on a case-by-case basis).

To take care of your after-sales service, please tell us more about the product: